How to Report a Lost or Stolen Card
How to report fraudulent activity
Is there a transaction posted to your account that you do not recognize? Did you receive a call from someone claiming to be from Spectrum Credit Union asking for your account number, login credentials, or other details? Report it!
If you get a suspicious call or text from someone claiming to be from the Credit Union, even if the number appears to belong to the Credit Union, please call us at 800-782-8782.
Only provide sensitive information if you have called us directly, if we call in response to a wire transfer transaction you initiated online, or via Secure Email within Digital Banking.
Credit card
- Report a lost/stolen credit card: 866-633-9958
- Report a lost/stolen credit card outside the U.S.: 701-461-1878 (collect call)
ATM/Debit card
Send us a Secure Email from Online Banking or Mobile Banking, or call us:
- Report a lost/stolen ATM/debit card: 800-992-3808
- Report a lost/stolen ATM/debit card outside the U.S.: 614-564-3074
Protective Actions You Can Take
Change password or PIN
Change your password or PIN online anytime by logging in to Online Banking.Set a Travel Notification
If you plan to travel, set a Travel Notification by calling Spectrum Credit Union at 800-782-8782, so you’ll be able to use your credit and debit cards seamlessly as you travel. For those outside the U.S., call 510-251-6000.Suspend account
If you believe you have been a victim of fraud and you want us to temporarily suspend your account, call us at 800-782-8782. For those outside the U.S., call 510-251-6000.
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